CUSTOM- COOKIES&CREAM

I absolutely loved my sweater for my newborn 2 years ago. I felt like this one didn’t really look like “big sis”. The letters weren’t as clearly written.

Product is Amazing. However, turnaround time is incorrect. Took nine weeks to ship and did not respond to any emails, messages or comments.

I was very excited when I placed my order during the August drop as per Sheena it’s a 4-6 week turnaround time and the sweater would arrive before the birth at the end of October. I had my son’s birth completely planned even booked a photographer for a fresh 48 sessions and the sweater should’ve been part of the announcement. As October approached and no update and we were past the 4-6 turnaround time I reached out to Sheena and no reply via instagram message or email. I spent all of October requesting an updated to my order and to my shock I wasn’t the only mother having this issue. We all tried and Sheena provided no update until the end of October via instagram story that she shipped all orders and no excuse why it was late or lack of communication. Finally I thought we were getting somewhere but I was wrong. I had to go above and beyond and find her personal instagram and message it in hopes of receiving a reply and even then she only acknowledged my message but never provided any updates. It took 2 weeks for USPS to receive my package after it was supposedly shipped. The lack of communication is what is extremely upsetting I know life happens but you provide a service and you should have the common decency to provide updates to your customers who plan life events around your product. Unfortunately this wasn’t part of this birth announcement as I just received it today mid-November. Something I was looking forward to since last year I had a loss and thought finally this year I would have the perfectly planned birth announcement but due to communication I was mostly upset and stressed knowing this wasn’t going to occur. Sweater wise amazing!!! But communication 0! If you order please order in the beginning of your pregnancy the turnaround time is bullshit.

Love my girl’s custom sweater. The cookies & cream color sweater is very neutral, which is great. The quality and aesthetic of the custom work is above and beyond my expectations. It’s beautiful and will be something I save for my daughter to hold on to in her keepsakes when she eventually outgrows it. Also love that it’s oversized so a lot of wear can happen in the mean time :)

We absolutely LOVE our custom cookies and cream sweater. The quality of it is amazing and the customizations is perfect. Would definitely recommend getting one of these for your little one!